New Day New Life is an organization focused on providing essential products to improve the quality of life for individuals and families. To enhance its operational efficiency and reach a wider audience, New Day New Life sought e-commerce automation solutions to streamline its online sales processes.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
New Day New Life faced challenges in managing its e-commerce operations effectively:
Manual Processes: The existing order processing and inventory management systems were manual, leading to inefficiencies, errors, and delays in fulfilling orders.
Limited Customer Engagement: The organization struggled to maintain consistent communication with customers, impacting retention and repeat sales.
Inadequate Data Analysis: Without automation, New Day New Life lacked the ability to analyze sales data effectively, limiting its understanding of customer preferences and buying behavior.
What did
Tantrik do
Tantrik Tech Solutions implemented an e-commerce automation system for New Day New Life that integrated various functionalities to enhance operational efficiency and customer engagement.
Steps Taken:
Automated Order Processing: Tantrik developed a system that automated order processing from placement to fulfillment, reducing manual errors and processing times.
Customer Relationship Management (CRM): An integrated CRM system enabled personalized communication with customers, including automated follow-ups and promotional offers.
Data Analytics and Reporting: Tantrik implemented analytics tools that provided insights into sales trends, customer behavior, and inventory levels, enabling data-driven decision-making.
Inventory Management Automation: The new system included automated inventory tracking, ensuring optimal stock levels and reducing the risk of stockouts.
User Training and Support: Tantrik provided training for New Day New Life’s staff to ensure a smooth transition to the automated system.
The Results
- Improved Order Fulfillment
- Increased Customer Retention
- Enhanced Data-Driven Insights
- Operational Efficiency
