Four P is a marketing consultancy firm specializing in brand strategy, creative solutions, and digital marketing. As the demand for instant communication and support from clients grew, Four P recognized the need for a more efficient way to handle client inquiries, provide information, and enhance overall customer engagement. This led them to explore the development of an AI chatbot to streamline communication and improve service delivery.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Four P faced several challenges in managing client interactions:
High Volume of Inquiries: The firm received numerous client inquiries daily, leading to delays in response times and customer dissatisfaction.
Limited Availability: Traditional customer support methods were restricted to business hours, which did not accommodate clients in different time zones or those seeking assistance outside normal hours.
Resource Constraints: With a limited customer support team, managing inquiries efficiently while maintaining quality service was increasingly difficult.
What did
Tantrik do
Tantrik Tech Solutions was engaged to design and implement an AI chatbot that would enhance Four P’s customer service capabilities, improve response times, and provide around-the-clock support.
Steps Taken:
Needs Assessment and Planning: Tantrik collaborated with Four P to identify key functionalities required for the chatbot, including FAQs, appointment scheduling, and service inquiries.
Chatbot Development: Using natural language processing (NLP) and machine learning algorithms, Tantrik developed a sophisticated AI chatbot capable of understanding and responding to client inquiries in real time.
Integration with Existing Systems: The chatbot was seamlessly integrated with Four P’s existing CRM and communication tools, allowing it to access relevant client data and provide personalized responses.
Training and Optimization: Tantrik trained the chatbot using historical interaction data and continuously optimized its responses to improve accuracy and effectiveness.
User Testing and Feedback: A pilot program was conducted to gather feedback from Four P’s clients, allowing for adjustments and enhancements to the chatbot’s functionality.
The Results
- Reduced Response Times
- 24/7 Availability
- Increased Efficiency
- Positive Client Feedback
