Durbar Thakali is a well-established restaurant known for serving authentic Thakali cuisine in a vibrant and welcoming environment. As the restaurant continued to grow in popularity, it became evident that a more efficient point-of-sale (POS) system was needed to streamline operations, enhance customer service, and manage transactions more effectively.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Durbar Thakali faced several operational challenges that impacted its efficiency and customer experience:
Inefficient Order Processing: The existing manual order-taking process led to delays in service, increased chances of errors, and longer wait times for customers.
Limited Sales Tracking: The restaurant struggled to maintain accurate sales records, making it difficult to analyze performance and identify popular menu items.
Inventory Management Issues: Manual inventory tracking resulted in discrepancies and made it challenging to maintain optimal stock levels, leading to either overstocking or stockouts of popular ingredients.
Customer Experience: The lack of an integrated system hindered the overall dining experience, as customers faced delays in ordering and payment processing.
What did
Tantrik do?
Tantrik Tech Solutions was engaged to develop a custom POS system tailored to meet the specific needs of Durbar Thakali, focusing on improving efficiency, accuracy, and customer satisfaction.
Steps Taken:
Needs Assessment: Tantrik conducted a thorough assessment of Durbar Thakali’s existing operations to identify pain points and gather requirements for the new POS system.
POS System Development: A user-friendly and feature-rich POS system was designed and developed, incorporating functionalities such as order management, payment processing, and sales tracking.
Integration with Inventory Management: The POS system was integrated with an inventory management module, enabling real-time tracking of stock levels, automatic alerts for low inventory, and streamlined purchasing processes.
Training and Implementation: Tantrik provided comprehensive training for Durbar Thakali’s staff to ensure they were comfortable using the new system, facilitating a smooth transition from the old processes.
Ongoing Support: After implementation, Tantrik offered ongoing support and updates to the POS system, addressing any issues that arose and ensuring the system continued to meet the restaurant’s needs.
The Results
- Faster Order Processing
- Accurate Sales Tracking
- Streamlined Inventory Management
- Enhanced Customer Experience
