Basera Boutique Hotel is a charming and upscale accommodation option located in a prime area, catering to both business and leisure travelers. As the hospitality sector becomes increasingly competitive, Basera sought innovative solutions to enhance its booking experience, improve customer satisfaction, and streamline operations. This led them to partner with Tantrik Tech Solutions to develop an AI-driven hotel booking system.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Basera Boutique Hotel faced several challenges in its booking and customer service processes:
Inefficient Manual Booking System: The existing manual booking process was time-consuming, leading to potential errors and double bookings, which frustrated both staff and guests.
Limited Customer Insights: The hotel lacked access to actionable data regarding guest preferences, leading to missed opportunities for personalized services and marketing strategies.
Inadequate 24/7 Support: Without a dedicated system for handling inquiries and bookings outside of regular business hours, the hotel struggled to provide timely assistance to potential guests.
What did
Tantrik do?
Tantrik Tech Solutions was engaged to develop an AI-driven hotel booking system tailored to Basera Boutique Hotel’s specific needs, aiming to enhance the guest experience and streamline operations.
Steps Taken:
AI-Powered Booking Engine: Tantrik developed an intuitive AI-powered booking engine that allowed guests to make reservations directly through the hotel’s website and mobile app. This system integrated real-time availability, pricing, and promotional offers.
Personalized Guest Experience: Utilizing AI algorithms, the system analyzed guest preferences and behavior to offer personalized recommendations and tailor services, enhancing the overall customer experience.
Chatbot Integration: An AI chatbot was integrated into the hotel’s website and mobile app, providing 24/7 assistance to guests for inquiries, booking changes, and general information. This reduced the burden on hotel staff and improved response times.
Data Analytics Dashboard: Tantrik implemented a data analytics dashboard that provided Basera’s management with insights into booking trends, customer preferences, and occupancy rates, allowing for more informed decision-making.
Training and Support: Tantrik provided comprehensive training to Basera’s staff to ensure they were proficient in using the new system, alongside ongoing support for any technical issues.
The Results
- Streamlined Booking Process
- Enhanced Customer Insights
- 24/7 Customer Support
- Improved Guest Satisfaction
